• Products T&C’s
  • Services T&C’s

Products
Terms and Conditions

Privacy Policy

Green Leaf Project implements the Google Analytics Advertising Features which makes use of first and third-party cookies and identifiers together. You can opt out of the Google Analytics Advertising Features that Green Leaf Project uses through Ads Settings, Ad Settings for mobile apps or any other available means. Click here for Google Analytics’ currently available opt-outs for the web.

Sample policy

We understand that our clients require samples in order to close a deal.

Green Leaf Project’s sample policy is as follows:

  • Samples are available for purchase and collection from our Johannesburg Sample shop.
  • Clients ordering samples from either Cape Town or Durban may have these sent overnight to the respective branches.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
  • EFT refunds are processed every Friday.
  • All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.
  • For clients on our Jade Tier, sample orders may only be returned for credit, at your expense, to the Johannesburg office. These orders cannot be returned to our other branches.

Branding Terms and Conditions

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH

  • Vector artwork is preferred.
  • We accept PC format artwork only.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

  • All fonts must be converted to curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please forward the electronic artwork directly to your Account Manager at Amrod.
  • Upon written approval of layouts please confirm with your Account Manager that they have received your signoff. Alternatively you can do this online.
  • Green Leaf Project cannot take responsibility for non-delivery of orders if layout approval is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
  • Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Account Manager. Green Leaf Project cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Manager.
  • Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your Account Manager directly to ensure that we have received all the relevant information.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
  • Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

General Terms and Conditions

  • Once stock has been collected/delivered from/by Amrod, Amrod has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Green Leaf Project cannot accept returns on incorrect items which have already been branded regardless of whether it’s Green Leaf Project’s fault or not.

  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
  • In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
  • Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • We do not accept returns on discontinued and clearance items.
  • We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.

PAYMENT

  • In the case of cheques deposited into one of our four bank accounts, stock will not be released until the funds have been cleared in our account.
  • We do not accept cash for any orders since having cash on the premises is a security risk.
  • We accept MasterCard, Visa and Debit cards (We do not accept Amex and Diners).
  • We encourage EFT’s and have facilities at our offices to make Internet payments.
  • Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
  • Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
  • For orders that require branding, branding will only commence once stock and branding has been paid for in full.
  • Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.
  • Green Leaf Project cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

ORDERS COLLECTED BY COURIER

  • Please request a COURIER COLLECTION FORM from your Account Manager or at our collections department.
  • Please accurately complete all the required fields on the form and either email back to your Account Manager or to our collections department, or else fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
  • Please do not send your couriers to collect orders until you have received an email from Green Leaf Project notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
  • Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
  • Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Amrod, and confirmed that we have received the proof of payment.
  • If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.

GREEN LEAF PROJECT CANCELLATION POLICY

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
  • Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
  • Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
  • Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
  • Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.

THE FOLLOWING TERMS AND CONDITIONS WILL APPLY TO CLIENTS ON OUR JADE TIER:
(everything else remains as per the above terms and conditions)

  • Orders may only be placed online. No emailed, faxed or verbal orders will be accepted.
  • A call centre rather than a dedicated Account Manager will be available to answer your queries.
  • In-house branding will not be available.
  • Sample or bulk orders may only be returned for credit, at your expense, to the Johannesburg office. These orders cannot be returned to our other branches.

Branch Delivery Terms & Conditions

  • Once stock has been collected/delivered from/by Amrod, Amrod has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

Green Leaf Project cannot accept returns on incorrect items which have already been branded regardless of whether it’s Green Leaf Project’s fault or not.

  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
  • In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
  • Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • We do not accept returns on discontinued and clearance items.
  • We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.

Branch Delivery Terms & Conditions

  • Once an order is processed, you will receive two emails.
    – The first will be acknowledgement of the order with a copy of the Sales Order.
    – The second will be an automated email requesting you to select a branch for delivery.
  • If a branch is not selected, the delivery will not take place (please note: you can select the blanket delivery option to have all future orders sent to the same branch, in which case this step will no longer be required).
  • Amrod will not be obliged to deliver orders if a branch has not been selected.
  • Once you have successfully selected your branch delivery location, you will receive a confirmation email from Green Leaf Project acknowledging your selection.
    – If this confirmation email is not received, the branch delivery request was unsuccessful and delivery will therefore not be effective. Green Leaf Project will not be obligated to fulfil the delivery in this instance.
  • For COD clients, orders will only be sent to your selected branch once POP has been received. Please note that payment has to reflect in our bank account in order for us to release the order.
  • Due to limited storage space, orders are to be collected from our branches within 5 days of arrival. Stock not collected within this time will be returned to Johannesburg and the onus will be on you to collect the order at your expense and foot the bill of sending goods back to Johannesburg.
  • All sample orders that exceed 10 line items will be invoiced from our main warehouse and will be treated as a bulk order. These orders will require the branch delivery selection to be updated and payment to be made (and received by Green Leaf Project). Delivery times for our South African branches are as follows – to Cape Town and Port Elizabeth is 48 hours and to Bloemfontein and Durban is 24 hours. Please note: should you need to return these sample items for credit, you are able to do so at either the Johannesburg, Cape Town or Durban branches.
  • Gift samples can be returned to our Bloemfontein and Port Elizabeth branches. Please note that no clothing samples can be returned to these branches. You can however borrow our showroom clothing samples. These need to be returned within 48 hours, in original condition.
  • Sample orders exceeding 20 line items that need to be returned for credit will only be accepted at the Johannesburg office, to be returned at your expense. These orders cannot be returned to our other branches. Please note: we do not accept bulk order returns at any of our branches. Bulk order returns are subject to prior Management approval and are to be returned to our Johannesburg office (these will attract a handling fee).

DELIVERIES:

  • Durban deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Cape Town deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Port Elizabeth deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Namibia deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Botswana deliveries require 48 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Deliveries to Namibia and Botswana are only done for clients residing in these areas. Please contact your Account Manager for more detailed information about deliveries to Namibia and Botswana as they have different VAT implications.
  • Should you require a guaranteed delivery date, please arrange for your courier to collect the order from Johannesburg. Amrod will not be held responsible should the above delivery times not be met, whether through the fault of Amrod or the courier company.

DELIVERY SERVICE (BOOKED VIA WEBSITE):

  • Deliveries can be booked to destinations within South Africa only.
  • Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same all job cards on the invoices must be ready for collection before the order is dispatched for delivery. The lead time for unbranded orders is approximately 4 hours. Lead times for branded orders must be checked with your account manager.
  • COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
  • In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time.
  • Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering. Amrod will not be held responsible should the above delivery times not be met, whether through the fault of Amrod or the delivery service.
  • Deliveries must be booked by 1pm in order to leave Amrod Johannesburg on that day. Orders booked after 1pm will leave with the next day’s consignments.
  • Day 1 of the delivery lead-time is the day after the goods have left Amrod Johannesburg.
  • Delivery lead-times are dependent on consignment weight, service selected and destination.
  • As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
  • Branding lead-times exclude delivery lead-times.
  • Delivery cannot be cancelled once the order/s are on a collection shelf.

SAMPLE ORDERS:

  • Sample orders consisting of less than 10 line items can be emailed to the below email addresses
    – info@greenleafproject.co.za
  • For all other branches, you can place your orders online or email your Account Manager.
  • Sample orders that are emailed to the above email addresses and are received by 11h00 for Cape Town and Durban will be ready for your collection at the respective branches the following day.
  • Jade clients may only return sample orders to the Johannesburg office for credit, to be returned at your expense. These orders cannot be returned to our other branches.
  • For clothing samples loaned from our Bloemfontein, Botswana, Port Elizabeth and Namibian showrooms, stock not returned within 72 hours will be invoiced for your account. If the clothing is branded, we will charge a pre-production sample fee to cover the cost of the branding on the unreturned item.

UNBRANDED BULK ORDERS:

  • Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.
  • If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).

BRANDED ORDERS:

  • Branded orders that are due to be completed at 16h30 will be dispatched to the relevant branches on the same day (provided that the branch delivery selection has been updated before 15h00 on that day).

PAYMENTS:

  • Please send your proof of payment for all orders to info@greenleafproject.co.za 
  • Your Account Manager will contact you if any unforeseen issues arise.

PLEASE NOTE:

  • Should there be any delays from SAA Cargo, DSV or Triton, you will be notified via email.
  • Green Leaf Project will not be held responsible for such delays.
  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.

Services
Terms and Conditions

Green Leaf Project provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Green Leaf Project are subject to the following terms of service.

Indemnification Policy

You agree to use all Green Leaf Project services and facilities at your own risk. Green Leaf Project  specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Green Leaf Project be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Green Leaf Project  harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Green Leaf Project , its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Green Leaf Project  against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Green Leaf Project ’s server. Green Leaf Project  reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Green Leaf Project ’s server. Green Leaf Project  shall be the sole judge of what violates this Policy.

You exempt and indemnify the registry / registrar from all loss relating to your registration of a domain name (CLAUSE 6)

BILLING

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee and any addons like (Softaculous,cPanel or WHMCS) is non-refundable). We accept Visa and Mastercard. For Web Hosting plans we will setup your account without any payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Please note we do not refund full amounts since purchase, if unsatisfied with service we refund you only for that month alone. Only web hosting is refundable. Note: We only refund to Bank Accounts and can refund Payfast transactions and Paypal transactions.

Please Note: Accounts with Proof of payment are always not guaranteed activation or credit due to us have a large amount of fake proof of payments being sent. Hence billing team will do this with approval from management or until payment reflects. Please ensure you submit proof of payment earlier than due date to ensure your account stays active. We do not apply any refunds prior to 60 days for any service. This is to protect us from customers large payments to us forgetting to cancel their Paypal or EFT scheduled payments. As can be noted we are not a savings account nor bank. Customers need to ensure when they cancel that they cancel their automated payments to us. Each account as a domain set. Please note this in no way can be changed after the first week of existence, please apply for a new package if you require a new domain to be used

Free Domain Registration for some annual packages applies to the following extensions only: .co.za,.org.za,.web.za,.net.za

Domains are auto renewed if credit exists to ensure customers do not loose domains. If you do not want to renew domains please cancel the domains or use the autorenew option. For customers paying via EFT/ Bank Transfer they could incur Cross Border Fees(As we are charged Bank Fees) if paying outside of South Africa. We hence recommend those customers pay via Credit Card/Paypal. Free Domain Renewals will only occur where an active Annual Package is active and paid up. If no Annual Package Payment exists the domain renewal is put on hold until payment is completed

NON REFUNDABLE SERVICES:

  • Domains Registered
  • WHMCS Licences
  • Softaculous
  • cPanel Licensing

Note the above are included in many VPS or Reseller packages hence the cost may be subtracted from the total amount before refund is completed.

CREDITS

Credits on accounts due incorrect billing by Billing department will be processed immediately. Withdraws for Affiliate Credits or payments can take 21 days. Credits to bank accounts can only be done 21 days from request

AMENDMENTS

You agree that Hostking may amend this agreement at any time without notice to you. You agree to keep advised of any changes to this agreement by checking the Hostking on a periodic basis on the announcement pages

AFFILIATES

Affiliates get paid 10% Recurring every payment – Note: This can change at any time – Please check announcement page for any updates. Withdraws for Affiliate Credits or payments can take 21 days

LATE PAYMENT

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew 7 days after service due date, your account will be suspended. If you will not pay for service renew in 90 days after the due date, your account will be auto-terminated. You will receive numerous email reminders aswell as an invoice before the due date to remind you of payment, you may also receive SMS reminders if possible but is at our discretion.

Green Leaf Project will not be held liable for the loss or suspension of customer services due to non-payment. We recommend customers pay a few days before due date to ensure their accounts or hosting does not get suspended or terminated.

DOMAINS

Domain Purchases are non-refundable. Transfer fees are non-refundable when domain is already transferred If you are registering or transferring a domain name you must also agree to the Domain Name Registration Agreement. Domain name WHOIS records must be on the OWNER’s details not the RESELLER or Green Leaf Project itself. Domains shall be renewed at the same price as new registrations. The current pricing is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area. Domains are ONLY auto renewed with a positive credit balance containing enough funds to renew the domain/s

After 29 days of being expired, domains enter the redemption period. At this point, a renewal fee of R3800(.com etc.) and ZACR R300 (co.za,org.za,etc.) for local domains to renew the domain name. Green Leaf Project will request that you to pay this cost until the 36th day past expiration, after which the domain will no longer be available and may have to be re-registered when it becomes available.If Invoices are not paid ontime by due date and domain has expired and redemption stage passed the invoice may go into cancelled state as it will now need to be re-registered

Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than R3200. Prices to domains can change unexpectedly at anytime. We will notify customers within 24 to 48 hours of such a change Kindly note we do not register premium domains(Domains with 3 characters). If for any reason a premium domain is registered there may be a additional cost Should a reseller’s client contact us to renew a domain we will assist only in such a request. Kindly note and ensure all your domains are renewed when and as they should be, usually you have 30 days after expiry to pay before a domain goes into redemption stage. Please pay to ensure all goes through successfully

We do not assist client’s clients in anyway – it is against policy and unethical to do so. Free Domain Registration for some annual packages applies to the following extensions only: .co.za,.org.za,.web.za,.net.za

If for any reason your domain is not registered,renewed or transferred correctly, Green Leaf Project, its directors, agents or employees WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE for any reason including human error. Hence please check that your domain is registered,renewed or transferred correctly at all times. We will however do our best to assist as best we can in transferring and registration of each and every domain.Should a reseller’s client contact us to transfer a domain we will not assist unless written consent from our client is provided or Form 2 of COZA (Uniforum) is done with attached affidavit

RESOURCE USAGE:

Users may not: Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. Run any software that interfaces with an IRC (Internet Relay Chat) network. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. Participate in any file-sharing/peer-to-peer activities Run any gaming servers such as counter-strike, half-life, battlefield1942, etc Run cron entries with intervals of less than 15 minutes. Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“https://yourdomain.com /include.php”) use include(“include.php”) To help reduce usage, do not force html to handle server-side code (like php and shtml). Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

EXCESSIVE USAGE / WEBSITES ALLOWED:

To ensure service levels within the Shared Hosting platform are stable and reliable, Green Leaf project utilises various methods to protect its customers and associated systems from abuse which includes, but is not limited to, the following:

Excessive SQL Databases: Services with SQL databases larger than 4GB individually, or if a database is deemed to be negatively affecting the shared hosting platform (i.e. if the database uses 200% more resources than our average database, or exceeds a reasonable RAM allocation). Excessive inode count: Services with an inode count in excess of 200 000 may result in adverse effect on server performance and is may be deemed abuse at Green Leaf project’s discretion. You will need to upgrade to a VPS Server if necessary. Excessive domain, email and FTP services: Green Leaf project does not set specified limits to the domain, email and FTP services, but at it’s sole discretion may suspend or deactivate a service should it adversely be impacting the performance of the Shared Hosting environment. Excessive bandwidth and diskio usage. No Gambling sites, Lottery sites, Pornography sites, Bitcoin, Music, Movies or excessive streaming allowed as this is for web hosting,vps hosting and web services alone and to have fair usage and environment for all clients. We note any traffic usage above 300GB as excessive per month but only if it affects other customers by causing high diskio or network usage is used excessively.

ZERO TOLERENCE PHISHING POLICY

Any account found to be hosting a phishing page will be suspended and/or terminated with or without notice at our discretion. Phishing is defined as any site that masquerades as another trustworthy site in attempts to acquire sensitive information such as usernames, passwords, credit card information, banking information, pin numbers, or any other personal information.

Phishing pages result in stolen identities, stolen banking information, stolen credit card information, and fraud that can cause the victims of these pages weeks, months, years, or even a lifetime of problems. Due to the serious issues that phishing pages cause, phishing is not something that is taken lightly. In the event that your account is suspended for phishing there is a very good chance that your account will not be re-enabled.

Any account suspended or terminated due to a phishing policy violation will be ineligible for refund. We may invoice you an hourly fee of R750 per hour rounded up to the nearest hour for all time spent investigating any report that results in account suspension or termination.

SPAMMING

Why has my Account or Server been suspended?

As part of our agreements with you, you agree to accept the bounce back limit and to not send spam. If we suspect that you have violated our agreements with you, we will suspend your account. Whenever possible we attempt to notify you prior to suspending your account.We give a 3 strike policy we will assist in stopping the spam for you which will continue to monitor. If we find the spam to continue more than 3 times we have no choice but to suspend your server/service indefinitely to protect our other users. Below are more reasons why your account may be suspended. To resolve an issue, please contact info@greenleafproject.co.za. Unverified Email Addresses — We might suspend your account if your email contacts has too many unverified email addresses. If we receive bounce back emails from these addresses, we suspect the addresses have been used for spamming. Spam Complaints — We might suspend your account because we received too many spam complaints. This means than an unacceptable number of recipients of your email campaign have actively flagged the message as spam and indicated that they either did not ask to receive the messages, or that they do not know who you (the sender) is. Remember that we define spam as any message sent without the recipient’s prior consent to receive the message(s). A fine of R400 will be applied if serious bounce backs and spam is suspected and found. We then provide one last warning. No Refunds will be given to customers found spamming even within 30 day policy.

ANTI-SPAM / ANTI-VIRUS

We use clamd antivirus and spamassassin to SCAN all emails. Note no service provider is full proof hence we alway recommend your local PCs antivirus be updated and on at all times.

Antivirus recommendations: Avast or AVG

TROUBLESHOOTING / SUPPORT

We try and assist every customer new or existing with support.

We can never guarantee we can solve your website issues. Though we will surely try and resolve the issues if we can You agree that we will not be held liable due to human error causing financial loss or issue of any sort. We will try and assist where we can as best we can but it is the clients responsibility to ensure all works as requested and inform us if there are any issues.

If you migrate your website or application to us please note we can never guarantee it will work on our servers as other web hosts have custom setups. Some hosts use third party applications we may not support aswell as their setups may differ from our own servers. VPS Clients on unmanaged servers please be aware we assist with installation of OS, Firewall and SQL Server installs and are no way responsible for troubleshooting your applications, websites or databases. Optimization and speed we may try and assist with but ultimately please note you are responsible in resolving any performance related issues unless proven to be NODE or Host server related.

Green Leaf Project is in no way responsible in setting up or installing third party applications on Unmanaged VPS servers. Kindly ensure all your issues are resolved or brought to our attention via emails, chats or tickets as history and any pending requests are kept for no more than 3 months. This excludes transactions, invoices or credit history. At times we require a swift reponse from clients on issues/reports/complaints hence if we receive no response within 24 hours on any urgent matter that may cause major downtime,blacklisting,etc. we will go ahead with what we believe to be the best solution.

Green Leaf Project Support will not install any software or applications or change settings on other hosts servers even if clients request it. This is to protect us from the other host with respect to legal issues if found or our customers customer that may involve us in legal issues. Hence unfortunately we cannot do this. Green Leaf Project hosts servers in Green Leaf Project’s data center hence you will be required to upload data via FTP or SSH no matter the size. Green Leaf Project cannot assist in setting up servers with any other host or ISP. This is your sole responsibility to request support from that host or ISP. It also against our internal policy as we need to focus on our customers at all times.

BULK EMAIL

Why has my Account been suspended?

Bulk Emailing excessively from your account that causes shared web hosting servers to become unresponsive or slower than normal due to large amounts of account spamming via a reseller account or shared hosting account is also seen as spamming or abuse on the network and will be suspended immediately.

Please email info@greenleafproject.co.za for support

LIMITATION OF LIABILITY:

Green Leaf Project shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Green Leaf Project servers going off-line or being unavailable for any reason whatsoever. Furthermore, Green Leaf Project shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Green Leaf Project servers. All damages shall be limited to the immediate termination of service.

DISCLAIMER:

Green Leaf Project cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Green Leaf Project are resold. Thus, certain equipment, routing, software, and programming used by Green Leaf Project are not directly owned or written by Green Leaf Project. Moreover, Green Leaf Project holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Green Leaf Project sees fit. FURTHERMORE, Green Leaf Project retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

UNLIMITED HOSTING:

What’s not allowed in “Unlimited”? Basically, sites whose essential purpose is to use disk or bandwidth. When making a website, you should be thinking about “How can I make an interesting site for my visitors while minimizing my server storage, bandwidth, file system, memory, and cpu impact as much as possible?” The result will be a better experience for your visitors, your web host, and yourself! Here are some specific examples of things not allowed: Copyrighted content to which you do not hold usage or distribution rights. File upload / sharing / archive / backup / mirroring / distribution sites. A site created primarily to drive traffic to another site. Making your account resources available (whether for free or pay) to the general public.

Green Leaf Project’s “unlimited” features on shared web hosting service is not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers. If this occurs the website will be stopped and owner informed. We may suspend the account in severe cases.

Shared hosting space may only be used for web files, email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. Green Leaf Project expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. Green Leaf Project may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of Green Leaf Project’s terms and conditions.

UNLIMITED HOSTING:

What’s not allowed in “Unlimited”? Basically, sites whose essential purpose is to use disk or bandwidth. When making a website, you should be thinking about “How can I make an interesting site for my visitors while minimizing my server storage, bandwidth, file system, memory, and cpu impact as much as possible?” The result will be a better experience for your visitors, your web host, and yourself! Here are some specific examples of things not allowed: Copyrighted content to which you do not hold usage or distribution rights. File upload / sharing / archive / backup / mirroring / distribution sites. A site created primarily to drive traffic to another site. Making your account resources available (whether for free or pay) to the general public.

Green Leaf Project’s “unlimited” features on shared web hosting service is not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers. If this occurs the website will be stopped and owner informed. We may suspend the account in severe cases.

Shared hosting space may only be used for web files, email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. Green Leaf Project expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. Green Leaf Project may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of Green Leaf Project’s terms and conditions.

WEBSITE TRANSFERS:

END USERS: We assist with transferring your websites if under 5 websites on cpanel infrastructure(Note this is done via queue system so we do it as we can hence may be delay in transfers)

RESELLERS: Resellers need to be able to transfer websites and assist their customers themselves. We will guide and assist where we can though. Also if you have cPanel backups we can restore them for you. Note: Only cPanel other Control Panels are not easy to transfer and you will need to do them manually.

GENERAL: Hostking can assist in transferring accounts from source server to new server or from reseller plans to vps servers but clients should confirm that all is transferred correctly and check. In no way can Hostking Support team be responsible if customers did not check that all was done as requested.

SHARED WEB HOSTING / VPS HOSTING:

By using Hosting services provided by Green Leaf project, you accept the agreement to these terms of use. Green Leaf project reserves the right, at its discretion, to modify these terms at any time. Please check these terms regularly for changes. Your continued use of Green Leaf project following the posting of any changes to these terms will mean you accept those changes.

Green Leaf project reserves the right to remove any file from its servers that it determines is in violation of its rules and guidelines. Users are solely responsible for all files contained in their own directories. The following is a list of content and behavior that is NOT acceptable on web pages hosted by Green Leaf project:

a. Content that promotes or contains links to sites containing nudity, pornography, adult material, sex, exploitation of children, etc.

b. Content that infringes on copyright, trademark, patent, trade secret or other intellectual property. This includes serial numbers for software for the purpose of illegally registering or validating software, unlawful MP3 music files, copyrighted images or videos, etc. You may not use Green Leaf project’s services or servers in any manner which infringes the intellectual property rights or other proprietary rights of any third party including, without limitation, material protected by copyright, trademark, patent, trade secret, or other intellectual property right used without proper authorization. Infringement may result from, among other activities, the unauthorized copying and posting of pictures, logos, software, articles, musical works, and videos. In compliance with the Digital Millennium Copyright Act (“DMCA”),

c. Content that condones, promotes, contains, or links to unlawful products or activities, including cracks, hacks, their associated utilities, or other piracy related information. fraudulent goods, services, schemes, or promotions (i.e., make money fast schemes, chain letters, pyramid schemes, ponzi schemes), or furnish false data on any signup form, contract or online application or registration, or fraudulently use any information obtained through the use of Green Leaf project’s servers or services, including without limitation use of credit card numbers.

d. Web sites using our free service that primarily serve non-html files. Non-html content includes binary files, downloads, large images, streaming media, video clips, programs (e.g. .exe), large media files split into multiple small ones, archived material (e.g. .zip, .rar, .ace, etc). Or sites with little html content, and whose main purpose is for sharing non-html files for download. Sites using Green Leaf project’s free service may not exceed 250MB of bandwidth per month per account.

e. Spanning Web sites over multiple accounts in order to increase available web space. Each account must host its own website and may not be a duplicate or an extension of another website on Green Leaf project’s servers.

g. “hotlinking” site is not allowed in Green Leaf project’s service. All non-html files must be linked to html pages on the user’s site. Links to non-html files on a user’s page from other sites must FIRST link to an html page on that user’s account. Other sites may NOT link directly to non-html content such as images.

h. Content that promotes the sending of unsolicited e-mail (spam), or mail fraud schemes. Users who utilize Green Leaf project’s resources, including e-mail addresses for spam are also subject to prosecution to the fullest extent of the law. Note: We also do not reimburse any payments when found spamming.

i. Content that is racist, or otherwise extremely offensive to others, including content which threatens or abuses others.

j. Sites that abuse our upload services by excessive uploading or attempting to maintain a long-term persistent connection. This includes Web Cam sites that “camp” on the FTP servers to continuously update images.

k. Free hosting accounts will only be provided to clients residing in South Africa.

l. For service in other languages e.g. cn.hostking.co.za, If the act of the user account in the jurisdiction could be considered illegal or anything that adversely affects Green Leaf project, then the site would be taken away.

Resellers need to be able to provide their customers with technical support and fix issues related to their sites. Green Leaf project will help where we can but cannot guarantee we can resolve issues related to coding or transfers that were not completed correctly by the reseller or developer. Green Leaf project cannot be held liable for a reseller requesting support for technical issues and not getting the answers they require or support they expect especially when related to services and support we cannot offer. We host websites and do not do development your developer will need to resolve or make changes to code to get it to work on our website accordingly. Mysql and SQL Server external connections should NOT overwhelm our servers and we open these ports for non abusive, non syncing and only for our customers to make changes to their databases as required, Please do not run high resource queries that could cause issues via this as it may lead us to consider closing these ports. Hostking provides no-banner free hosting services.

OVERAGES:

Please note if you do not stay within the bounds of your plan you can receive an overage bill. We reserve the right and without notification to charge for such overages You may query this with support department at any time if you so choose VPS Servers that exceed Bandwidth will be auto-suspended, (Note: it is Unmanaged VPS customers responsibility to keep their VPS servers secure and passwords secure)

INODE LIMITATIONS:

Excessive inode count: Services with an inode count in excess of 200 000 (soft limit) may result in adverse effect on server performance and is may be deemed abuse at Green Leaf Project’s discretion – These accounts will be removed from backups – We have however set a hard limit of 100000 – 250 000 per hosting “user” account. Same goes for Reseller “User” accounts. Reseller WHM accounts itself are excluded.

Accounts found to be exceeding the 200,000 inode limit will automatically be removed from our backup system to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.

BACKUP LIMIT – SHARED HOSTING:

Any shared account using more than 20 GBs of disk space or 100000 inodes will be removed from our backups. We backup all content to dedicated backup servers which helps protect against data loss in the event of a drive failure.

We don’t backup SUSPENDED accounts by us or resellers. We don’t keep email backups for retrieval. We have Mail Server backups only We keep weekly backups on most servers.

VPS SERVER BACKUPS:

All VPS Servers come weekly backups. This is to protect from server, system or client data loss. Clients may still create their own backups if required. Unmanaged servers do not have local or weekly backups, Unmanaged VPS clients should ensure they have setup some SVN or backup system on their VPS for database and web file backup revisions. Managed servers however can be set to have daily, weekly or monthly backups from withing WHM in cpanel or Plesk.

LOSS OR CORRUPTION OF DATA:

You acknowledge and agree that Green Leaf Project is not and shall not be responsible or liable for any loss or corruption of data that you may experience on the Services or otherwise, nor are we required to return to you any data that you have stored on the Services. This includes, without limitation, the loss or corruption of data resulting from the suspension, deletion, or modification of your web pages or the Green Leaf Project site, network, system, or server “crashes” or outages, or other power outages, damage caused by viruses, worms, or security breaches, file corruption, and any other cause. We recommend that you to maintain backup versions of your web pages and related information to help protect yourself against such losses. We however do server backups daily and account weekly backups and have and will continue to do our utmost to protect all our clients even free hosting client’s data to the fullest extent with all our backup software and servers.

TERM/TERMINATION:

  • Term. This agreement shall be effective upon when applying for hosting services from Green Leaf Project.
  • You may terminate this Agreement immediately for any reason at any time by sending mail to info@greenleafproject.co.za.
  • Termination by Green Leaf Project.
  • When account is cancelled and terminated backups are only kept for a period of 1 week. Please contact us within 1 week if you require backup of your cancelled account.
http://greenleafproject.co.za/wp-content/uploads/2018/02/glp-logo_white.png
http://greenleafproject.co.za/wp-content/uploads/2017/03/logo_white.png
Subscribe

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

Green Leaf Project

From our experience we have seen the many ways to do marketing for any business. We have been successful with many campaigns for a variety of businesses.

http://greenleafproject.co.za/wp-content/uploads/2018/09/gbd2-1.png
Subscribe

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

Applauz

As the pioneer of the lean startup movement, APPLAUZ has dedicated it’s time to sharing effective business strategies that help new businesses and enterpreneurs put their money to work in the right way.

Copyright © GREEN LEAF PROJECT 2018 . All rights reserved.